🔏Privacy Policy
How your data is handled.
This Policy should be read alongside our Terms of Use.
SYMERO.AI ("SYMERO.AI", "we", "our") is committed to safeguarding your privacy. This Privacy Policy (the "Policy") explains how we collect, use, and disclose your Personal Information (defined below). By using our website, platform, mobile and web applications, APIs, bots, smart contracts, and related services (collectively, the "Platform"), you agree to the terms of this Policy.
1. Information We Collect
1.1 Personal Information You Provide
We (or our affiliates) may collect the following information directly from you:
Name, email address, phone number (if applicable)
Wallet address and authentication details
KYC-related data (where applicable)
Profile preferences and marketing opt-ins
1.2 Automatically Collected Information
We may automatically collect:
IP address and device identifiers
Operating system, browser type, screen resolution, and language
Usage data, including session logs, visited pages, clickstream behavior
Geolocation data inferred from IP address or device settings
Referrer URLs and third-party referral IDs
We may use cookies, web beacons, SDKs, and other tracking tools to support these operations.
1.3 Information From Third Parties
We may receive:
KYC verification results and sanctions screening from compliance vendors
Public blockchain activity tied to your wallet address, including transaction metadata and historical token holdings
Marketing performance data from integrated ad platforms
Account linking data from third-party identity providers (e.g., Gmail login)
2. How We Use Your Information
We use your Personal Information to:
Provide, improve, and personalize our services and features
Authenticate and verify user identities (wallet or Gmail)
Detect suspicious behavior and prevent fraud
Deliver technical and community support
Generate analytics and usage insights to improve functionality
Process airdrops, incentive programs, or referral campaigns
Comply with regulatory requirements and tax obligations
Communicate platform updates, promotions, or governance proposals (with opt-in)
You may opt out of promotional communications at any time by following the unsubscribe instructions.
3. How We Share Your Data
We will never sell your Personal Information. However, we may share it with:
Service Providers: Infrastructure hosts, analytics tools, email campaign services, fraud protection partners, and identity verification vendors
Legal Authorities: To comply with applicable law, subpoenas, or enforce legal rights
Third-Party Integrations: Only with your explicit consent (e.g., Zapier, Zealy, Discord linking)
We require third-party vendors to maintain data security standards and restrict use to the scope of services provided.
4. Cookies & Tracking Technologies
We use cookies, flash cookies, pixel tags, device fingerprinting, and analytics SDKs to:
Maintain secure user sessions
Recognize returning users
Understand feature engagement and product usage
Prevent bots, spam, or unauthorized activity
Support advertising and marketing performance tracking
Rejecting cookies may limit access to certain features or prevent login persistence.
5. Data Retention & Accuracy
We retain your Personal Information only as long as necessary to:
Provide the core functionality of our Platform
Maintain historical audit trails and transaction logs
Meet tax, AML, and other legal compliance obligations
We take reasonable steps to ensure accuracy and provide options to update outdated or incorrect information.
6. Security Measures
While no system is completely secure, we implement:
TLS encryption across all traffic
Encrypted internal storage of sensitive fields (e.g., session tokens)
Wallet-based authentication to eliminate passwords
Role- and need-based data access controls for employees and vendors
Bug bounty and audit programs to improve infrastructure resilience
7. Rights of Individuals
For EU/EEA/UK Residents (GDPR):
You may have the following rights:
Access and request a copy of your data
Request correction or deletion of inaccurate data
Restrict or object to certain processing
Request data portability
Legal bases for processing include contractual necessity, legal obligations, legitimate interest, or your consent.
To exercise your rights, contact [email protected]. We may require proof of identity.
For California Residents (CCPA):
You have the right to:
Know what data we collect and how it’s used
Request deletion of your data (with exceptions)
Opt out of data sale (we do not sell data)
Be free from discrimination for exercising your privacy rights
To submit a request, email [email protected].
8. Minors
The Platform is not intended for users under 18. We do not knowingly collect data from minors. If such data is discovered, we will take steps to promptly delete it.
9. International Data Transfers
If you access the Platform outside of jurisdictions where SYMERO.AI’s infrastructure is hosted, your data may be transferred across borders. We implement industry-standard safeguards and use compliant subprocessors.
10. Policy Updates
We may revise this Policy periodically. The "Last Updated" date reflects the current version. Continued use after updates constitutes acceptance of the new Policy.
11. Contact Us
For inquiries, data requests, or complaints, reach us at:
Email: [email protected]
We aim to respond to verified requests within 30 days in accordance with applicable data protection regulations.